HomeFinder.com Previous 100 Customer Support Ratings

How we measure customer happiness

After every interaction with our support team, we ask our customers to rate us by clicking one of three ratings: "It was great" (thumbs up), "It was OK" (ok sign), or "It wasn't good" (thumbs down).

This is how we get better

We study these ratings to help us improve. Every customer interaction is an opportunity to get better. The ultimate goal is 100% happiness.

Full transparency and accountability

We've made these ratings public so everyone knows how we're doing. We want to be held to the highest possible standards for customer service. Full transparency keeps us honest.

HomeFinder.com 85% said
GREAT!
HomeFinder.com 5% said
just OK
HomeFinder.com 10% said
not so good
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